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Terms & Conditions

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CLIENT CONFIDENTIALITY

  • Brighter Minds Coaching will keep any work undertaken confidential, and your rights will be respected at all times.

  • The business affairs of the Client shall not be discussed or disclosed to any third parties at any time.

  • Where the client is a child, safeguarding is paramount, and all contact goes through the parent or carer. The child will be made aware that parents/carers receive full feedback on each session.

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 PAYMENTS, COSTS AND BILLING

  • All clients are offered a free 30 min discovery call to discuss services available. This can take place via zoom or phone. Any work thereafter is charged at the hourly rate.

  • If for any unavoidable reason we cannot see a client, a full refund of the session (pro rata) will be issued unless a postponement can be made for a mutually convenient time.

  • Clients will be invoiced in advance of any session and payment is requested by a given time. Payment must be made 24 hours in advance of the session.

  • For block bookings, an instalment plan can be set up.

  • Sessions cancelled with less than 48 hours of notice are fully chargeable.

  • Billable time includes meetings and calls outside of contracted hours and includes the writing and/or reading of correspondence sent by mail or email.

  • Payment to be made by bank transfer.

  • Once an invoice becomes overdue, no further work will be undertaken.

  • Under the terms of the Data Protection Act 1998 / GDPR, the Client and the Contractor may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.

  • Either the Client or the Contractor has the right to terminate a contract for services if there is a serious breach of its terms.

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BRIGHTER MINDS COACHING WILL:

  • always serve you with integrity, honesty, discretion, dignity and respect, expecting the same from you, the client. If at any time we feel the relationship is becoming unhelpful, we will consider terminating it with consideration of refund if appropriate and at our sole discretion.

  • always communicate fairly and honestly.

  • respect the confidentiality of you and your child (subject to safeguarding and within the parameters of feedback being provided).

  • always maintain high professional standards by staying abreast of updates, education and advances within the coaching sector and education sector.

  • keep all acquired personal data safe and secure and ensure it is only used for its intended purpose, in accordance with GDPR and all regulations set by the ICO.

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IMPORTANT INFORMATION

  • The preferred platform for online sessions is Zoom, unless a different platform is specifically requested in advance. The client must provide a valid phone number they can be contacted on as an alternative should there be any connection issues during the call.

  • For child/teen clients, focus for sessions is discussed and agreed via telephone or email contact with parent/carer prior to sessions. Should you wish to add any additional information or further background details you feel may be relevant to the coaching work, please contact Stephanie in advance. Set up and details of how the sessions run will be provided and agreed during the initial consultation.

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NOTICE PERIOD

Brighter Minds Coaching reserves the right to make a decision into clients postponing a booked appointment on an individual basis.

 

 

MY WORKING HOURS

Brighter Minds Coaching sessions are available Thursday – Friday 9.00am – 6.30pm and Saturday 9.00am – 12.00pm.

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COMMUNICATION

Email communication is preferred, however contact is available via phone or zoom as and when required and by prior arrangement.

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DISCLAIMER

  • The services provided by Brighter Minds Coaching are not a substitute for medical advice and we make no claim otherwise.

  • The success of any coaching or tutoring session is dependent on commitment from Brighter Minds Coaching to provide the best possible service to you. It also depends on you/your child, (the client) attending any sessions on time and being committed to following any action plan, recommendations, tips or tools created and agreed with your coach/tutor as a strategy for positive change.

  • Stephanie Oliver is an introductory associate member of the Association for Coaching and subscribes to their Code of Ethics, available here:  https://www.associationforcoaching.com/page/AboutCodeEthics?&hhsearchterms=%22professional+and+ethics%2

  • Stephanie Oliver is a fully registered Primary Teacher with the General Teaching Council for Scotland. More information can be found here: Search the Register

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